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Tickets frequently asked questions

Lost tickets form

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Can you buy Stagecoach bus tickets online?

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Can I deactivate a ticket?

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How do I activate my tickets?

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How do I buy a mobile bus ticket?

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How do I buy bus tickets online?

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Can I get a refund on a mobile ticket?

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How do I buy the same ticket again?

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How do I find details about my ticket? (e.g. T&Cs, areas the ticket covers etc.)

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Can I use more than one mobile ticket?

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Do I need to scan the QR code on my mobile ticket when I get on the bus?

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Can I use my Stagecoach ticket with another bus company?

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Can I access my ticket from multiple devices?

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How do I get a StagecoachSmart card?

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How do I use a StagecoachSmart card?

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How do I top up my StagecoachSmart card?

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How much is a StagecoachSmart card?

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Can I add tickets to my StagecoachSmart card on the app?

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How many StagecoachSmart tickets can I have on my StagecoachSmart card?

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Can I let someone else use my StagecoachSmart card?

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Can I load money onto my StagecoachSmart card?

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Can I register more than one StagecoachSmart card with my account?

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How can I check what tickets are on my StagecoachSmart card?

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Do I need a new style StagecoachSmart card or will my current card still work?

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What do I do if my StagecoachSmart card is lost, stolen or faulty?

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When will I receive my StagecoachSmart card?

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Can I send a mobile ticket to anyone?

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Can I send tickets to another account?

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Can I buy a ticket for my child to use on their phone?

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Can I transfer my ticket to another phone?

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If I buy tickets through the corporate Stagecoach App, can I send them to other people?

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When I transfer a ticket to my other/new device, can I use it straight away?

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When I transfer a ticket to another account, can I view it on both accounts?

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What notifications are sent when I send a ticket to another account?

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I've lost my phone with unused mobile tickets. Can I send them to my new phone?

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If I buy a Flexi 5 bundle of DayRider tickets, can I send some to a friend?

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Can I move tickets between different apps such as from the Stagecoach Bus App to the Oxford Tube App?

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Can I still use my existing tickets after updating the app?

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Do I need to show the driver any ID?

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Do you need the correct change to buy a ticket on the bus?

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How can I check which bus services I can use with my mobile ticket?

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How do I know which tickets are valid in which locations?

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How do I prove my age?

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How do I travel using a mobile ticket?

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How long will my ticket stay active?

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How much is a family or group bus ticket?

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How much is bus fare with Stagecoach?

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How will I receive the tickets I buy online?

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If I delete the app, will my tickets still be there to use when I re-install it?

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What does the 'Ticket expires in' countdown on my mobile ticket mean?

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What happens if a ticket price changes after I have bought it?

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What if I don't have access to Wi-Fi or data when I need to show my ticket?

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What information will I need to provide when I buy my ticket online?

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When can I travel using a mobile ticket?

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When is best to activate my mobile ticket?

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Which bus tickets can I buy on the Stagecoach Bus App?

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What does the big word on my mobile ticket mean?

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What happens to my used or expired tickets?

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When will my unused ticket expire?

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How do I use my bus discount code?

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Why is my discount code not working?

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I forgot to enter my discount code. Can I add a discount code after completing my order?

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I bought my ticket(s) using a discount code, why does my online ticket purchases show the full price?

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My ticket hasn’t arrived. What should I do?

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