Key facts May 2018 – April 2019
- 23 million passengers
- 15.6 million miles operated
- 880 employees
- 340 buses
- 99.3% reliability
- 89% punctuality
- £4 million invested in 31 new buses
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We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.
We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.
Find out about Stagecoach South Wales' operations, including information on our passengers, staff, services, fares, fleet and environmental commitments.
We run safe, reliable, clean, punctual and comfortable local bus services.
Our services run throughout South East Wales in the unitary Authorities of Blaenau Gwent, Bridgend, Caerphilly, Cardiff, Merthyr Tydfil, Neath, Newport, Monmouthshire,
Powys, Rhondda Cynon Taf and Torfaen as well as services into Herefordshire
You can also find out more about our parent company, Stagecoach UK Bus.
Set your location for services and tickets only in your area
We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.
Telephone: 0800 4640000
Email: southwales.enquiries@stagecoachbus.com
Our switchboard is open from 09:00 to 17:00, Monday to Friday (excluding bank holidays)
Telephone: 01633 485118
Disability Helpdesk
Telephone: 01633 485118
Email: southwales.disabilityhelpdesk@stagecoachbus.com
Stagecoach in South Wales
1 St. David’s Road
Cwmbran, Torfaen NP44 1PD
We really value your opinion on how we are doing - please feel free to drop us an email or write to us.
Follow us on Twitter @stagecoachwales to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).
Please remember to include details of the route, date and time of the bus journey you were on.
For lost property, please contact the relevant depot during normal working hours:
If you have any feedback or suggestions please fill in the feedback form or call or email us
Find out about the types of travel options we offer in our guide to Stagecoach South Wales tickets. To buy tickets please click here. If you still have a question, please call or email us.
Red & White Services Limited, a company registered in England and Wales (Registered No. 2555509), whose registered office is Stagecoach Services Ltd; One Stockport Exchange, 20 Railway Road, Stockport, Cheshire, SK1 3SW
For smartcard enquiries e.g help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:
Telephone: 0345 810 1000* or
Email: customer.support@stagecoachsmart.com
Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.
*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.
For online paper ticket enquiries, please contact us:
Telephone: 0141 352 4462* or
Email: online.sales@stagecoachbus.com
Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.
*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.
We do our best to meet your expectations but occasionally things do go wrong. If you feel we have failed you in some way whilst operating these services, please write to the appropriate manager below.
If you would like to find out about a specific bus time or journey, then please use the timetable search box on the left or call Traveline Cymru on 0800 4640000.
They're open 07:00 to 20:00 weekdays and 08:00 to 20:00 at weekends.
Freephone Telephone: 0800 4640000
If you still haven't found what you're looking for, please call, tweet or email our Stagecoach South Wales head office from 09:00 to 17:00, Monday to Friday (excluding bank holidays)
Telephone: 01633 485118
Twitter: @stagecoachwales
Email: southwales.enquiries@stagecoachbus.com
Bus Appeals Body
Bus Appeals Body c/o Bus Users UK exists to help you get the best from your bus service.
If you need advice or if you have complained about a bus service and have not had a satisfactory response, they can be contacted on 029 20 221370 or wales@bususers.org