About Stagecoach South Wales

Find out about Stagecoach South Wales' operations, including information on our passengers, staff, services, fares, fleet and environmental commitments.

We run safe, reliable, clean, punctual and comfortable local bus services.

Our services run through Blaenau Gwent, Bridgend, Caerphilly, Cardiff, Merthyr, Newport, Monmouthshire, Powys, Rhondda Cynon Taf, Torfaen and into Herefordshire.

You can also find out more about our parent company, Stagecoach UK Bus.

Download our annual report

Annual Report 2014 - 2015

PDF - Stagecoach South Wales

Key facts

Key facts May 2014 – April 2015

Our passengers

We carried a total of 26 million passengers over the year, and received a total of 1631 passenger complaints about our services, a reduction of 14% compared to the previous year. That equates to one complaint per 15,963 passenger journeys. We comply with our industry code of practice, and every complaint is investigated and action taken to avoid repetition of the problem.

Our staff

We’re a major employer in our area and have a highly skilled and diverse team, which includes:

880 employees
685 drivers
125 engineers and cleaners
49 administrators, supervisors and managers
11 in Head Office
10 engineering apprentices

We train all of our staff to the highest possible standards. Every driver has a Certificate of Professional Competence (CPC) and our supervisors and managers all have relevant qualifications.

Our services

We operated a total of 16.3 million miles over the year, a decrease of nearly 5% over the previous year. Like all businesses, we have been affected by the national economic recession, but have endeavoured to improve and maintain services as far as possible.

Our key measure of performance is the reliability and punctuality of our services. In the past year we operated 99.5% of our scheduled services, with 0.3% failure due to internal reasons, and 0.2% due to external reasons such as adverse weather, congestion, diversions, etc. We monitor our services for punctuality and 92.5% of our services operated within 5 minutes of their scheduled time, traffic congestion being again the main reason for delay. We continue to seek improvements both through rescheduling services and through consultation with our local highway authorities.

Our fares

We offer value for money fares and ticket options including standard single fares and unlimited travel zone tickets.

We also have a range of special tickets for young people and jobseekers.

We last increased fares in March 2014 and have undertaken not to do so for the remainder of this calendar year. In June 2014 we introduced a VIP Scheme which entitles under 19s to a third off the adult fare on production of an easily acquired and free of charge pass.

Our fleet

We operate a fleet of 360 buses and coaches, of which we replaced 35 over the past year with an investment of £3.5 million. 99.7% of our bus fleet (excluding school buses) is low floor to provide easy access for the elderly, disabled and buggies.

Servicing our buses

All our vehicles are inspected, brake tested and emissions tested by our engineers at least every 21 days, using VOSA approved test equipment, and maintained to higher standards than the legal minimum to ensure safety and comfort.

Every vehicle is cleaned daily, and fully valeted at no more than 21 day intervals.

Our environment

We used 7.9 million litres of diesel last year, an average of 9.36 miles per gallon, an improvement of over 3.6% on the previous year.

We are working to improve fuel consumption through technical measures, and all our drivers have completed a safe and fuel-efficient driving course. Stagecoach Group has recently achieved the Carbon Trust Standard for reducing energy consumption, and has announced a challenging CO2 reduction programme for the next 5 years.

All our fleet runs on low sulphur diesel, with a high-tech additive Envirox to reduce pollution and improve fuel consumption. Vehicle engines must meet increasingly higher Euro standards of exhaust emissions. 48% are Euro 4 and above, with a third of the fleet at Euro 5 EEV.

We recycle most of our waste, such as paper, cardboard, plastics, used oils, filters, batteries, parts, etc.

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- Head office and ticket enquiries
  
  Opening hours:
  
  Our switchboard is open from 09:00 to 17:00, Monday to Friday.
  
  Contact:
  
  Telephone: 01633 485118
  
  Fax: 01633 865299
  
  Email: southwales.enquiries@stagecoachbus.com
  
  Disability Helpdesk
  
  Telephone: 01633 485118
  
  Email: southwales.disabilityhelpdesk@stagecoachbus.com
  
  Postal Address
  
  Stagecoach in South Wales
  
  1 St. David’s Road
  
  Cwmbran, Torfaen NP44 1PD
  
  Feedback
  
  We really value your opinion on how we are doing - please feel free to drop us an email or write to us.
  
  Follow us
  
  Follow us on Twitter @stagecoachwales to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).
  
  Please remember to include details of the route, date and time of the bus journey you were on.
  
  Lost property
  
  For lost property, please contact the relevant depot:
  
  Aberdare 01685 883991
  
  Blackwood 01495 233800
  
  Brynmawr 01495 310250
  
  Caerphilly 02920 867003
  
  Cwmbran 01633 838856
  
  Merthyr Tydfil 01685 388216
  
  Porth 01443 687682
  
  Guide to tickets
  
  Please see our guide to tickets for a summary of our tickets and passenger types in South Wales and if you still have a question, please call or email us.
  
  Legal identity
  
  Red & White Services Limited, a company registered in England and Wales (Registered No. 2555509), whose registered office is Daw Bank, Stockport, Cheshire, SK3 0DU.
- Online sales help
  
  Smartcard help
  
  For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:
  
  Telephone: 0345 810 1000* or
  
  Email: customer.support@stagecoachsmart.com
  
  Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.
  
  *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.
  
  Paper ticket help
  
  For online paper ticket enquiries (eg unirider, 13 week and annual tickets) please contact us:
  
  Telephone: 0141 352 4462* or
  
  Email: online.sales@stagecoachbus.com
  
  Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.
  
  *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.
- Timetable help
  
  What to do if things go wrong
  
  We do our best to meet your expectations but occasionally things do go wrong. If you feel we have failed you in some way whilst operating these services, please write to the appropriate manager below.
  
  For routes operating from Aberdare depot please write to Rosemary Williams, Assistant Operations Manager, Stagecoach in South Wales, Cwmbach New Road, Cwmbach, Aberdare, CF44 0PN.
  
  For routes operating from Blackwood depot, please write to Mark Rogers, Operations Manager, Stagecoach in South Wales, Unit 4, Block A, Penmaen Industrial Estate, Pontllanfraith, Blackwood, NP12 2DY.
  
  For routes operating from Brecon and Merthyr Tydfil depots, please write to Myrrick Jones, Operations Manager, Stagecoach in South Wales, 6 Victoria St, Merthyr Tydfil, Mid Glamorgan, CF47 8ED.
  
  For routes operating from Caerphilly depot, please write to Gerald Jones, Assistant Operations Manager, Stagecoach in South Wales, Unit 16, Bedwas House Ind Est, Bedwas, Caerphilly, CF83 8DW.
  
  For routes operating from Cwmbran and Brynmawr depots, please write to Mark Tunstall, Operations Manager, Stagecoach in South Wales, 1 St. David’s Road, Cwmbran, NP44 1PD.
  
  For routes operating from Porth depot, please write to Stephen Evans, Operations Manager, Stagecoach in South Wales, Aberrhondda Road, Porth, CF39 0LN.
  
  Bus Appeals Body
  
  Bus Appeals Body c/o Bus Users UK exists to help you get the best from your bus service.
  
  If you need advice or if you have complained about a bus service and have not had a satisfactory response, they can be contacted on 029 20 221370 or wales@bususers.org
  
  Traveline
  
  If you would like to find out about a specific bus time or journey, then please use the timetable search box on the left or call Traveline on 0871 200 22 33.
  
  They're open 07:00 to 20:00 weekdays and 08:00 to 20:00 at weekends.
  
  Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.
  
  Telephone: 0871 200 22 33*
  
  Stagecoach head office
  
  If you still haven't found what you're looking for, please call, tweet or email our Stagecoach South Wales head office from 09:00 to 17:00, Monday to Friday.
  
  Telephone: 01633 485118
  
  Twitter: @stagecoachwales
  
  Email: enquiries@stagecoachbus.com

Please set your location

About Stagecoach South Wales

Download our annual report

Annual Report 2014 - 2015

Key facts May 2014 – April 2015

Our passengers

Our staff

Our services

Our fares

Our fleet

Servicing our buses

Our environment

Contact Stagecoach in

Please set your location

Opening hours:

Contact:

Disability Helpdesk

Postal Address

Feedback

Follow us

Lost property

Guide to tickets

Legal identity

Smartcard help

Paper ticket help

What to do if things go wrong

Bus Appeals Body

Traveline

Stagecoach head office

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Help and contact

Guide to tickets

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