Stagecoach
No location set Set your location
Close

Your Location

GO
Current location

Key reasons for providing your location

  • Booking local tickets
  • Local travel options
  • Service updates in your area

We will not share your location information with any third parties.

Set your location to:

  • Book local tickets faster
  • Find local travel information easily
  • Stay up-to-date with local service updates
Set your location for services and tickets only in your area
GO
Current location

We will not share your location information with any third parties.

0 Basket (0 ticket)
placeholder image

About Stagecoach South Wales

Find out about Stagecoach South Wales' operations, including information on our passengers, staff, services, fares, fleet and environmental commitments. 

We run safe, reliable, clean, punctual and comfortable local bus services. 

 Our services run through Blaenau Gwent, Bridgend, Caerphilly, Cardiff, Merthyr, Newport, Monmouthshire, Powys, Rhondda Cynon Taf, Torfaen and into Herefordshire.

You can also find out more about our parent company, Stagecoach UK Bus.

Annual Report 2016-2017

PDF

Annual Report 2016-2017

PDF
Key facts

Key facts May 2014 – April 2015  

  • 26 million passengers 
  • 16.3 million miles operated 
  • 845 employees 
  • 341 vehicles 
  • 99.5% reliability 
  • 92.5% punctuality 
  •  £3.5 million invested in 35 new buses

Follow us and tweet your questions and comments to @stagecoachwales 

Our passengers 

We carried a total of 26 million passengers over the year, and received a total of 1631 passenger complaints about our services, a reduction of 14% compared to the previous year. That equates to one complaint per 15,963 passenger journeys. We comply with our industry code of practice, and every complaint is investigated and action taken to avoid repetition of the problem.

Our staff 

We’re a major employer in our area and have a highly skilled and diverse team, which includes: 

  •  880 employees 
  •  685 drivers 
  • 125 engineers and cleaners 
  • 49 administrators, supervisors and managers 
  • 11 in Head Office 
  • 10 engineering apprentices 

We train all of our staff to the highest possible standards. Every driver has a Certificate of Professional Competence (CPC) and our supervisors and managers all have relevant qualifications.

Our services

We operated a total of 16.3 million miles over the year, a decrease of nearly 5% over the previous year. Like all businesses, we have been affected by the national economic recession, but have endeavoured to improve and maintain services as far as possible. 

Our key measure of performance is the reliability and punctuality of our services. In the past year we operated 99.5% of our scheduled services, with 0.3% failure due to internal reasons, and 0.2% due to external reasons such as adverse weather, congestion, diversions, etc. We monitor our services for punctuality and 92.5% of our services operated within 5 minutes of their scheduled time, traffic congestion being again the main reason for delay. We continue to seek improvements both through rescheduling services and through consultation with our local highway authorities.

Our fares 

We offer value for money fares and ticket options  including standard single fares and unlimited travel zone tickets.

We also have a range of special tickets for young people  and jobseekers. 

We last increased fares in March 2014 and have undertaken not to do so for the remainder of this calendar year. In June 2014 we introduced a VIP Scheme which entitles under 19s to a third off the adult fare on production of an easily acquired and free of charge pass.

Our fleet 

We operate a fleet of 360 buses and coaches, of which we replaced 35 over the past year with an investment of £3.5 million. 99.7% of our bus fleet (excluding school buses) is low floor to provide easy access for the elderly, disabled and buggies. 

    

Servicing our buses

All our vehicles are inspected, brake tested and emissions tested by our engineers at least every 21 days, using VOSA approved test equipment, and maintained to higher standards than the legal minimum to ensure safety and comfort. 

Every vehicle is cleaned daily, and fully valeted at no more than 21 day intervals.

Our environment 

We used 7.9 million litres of diesel last year, an average of 9.36 miles per gallon, an improvement of over 3.6% on the previous year. 

We are working to improve fuel consumption through technical measures, and all our drivers have completed a safe and fuel-efficient driving course. Stagecoach Group has recently achieved the Carbon Trust Standard for reducing energy consumption, and has announced a challenging CO2 reduction programme for the next 5 years. 

All our fleet runs on low sulphur diesel, with a high-tech additive Envirox to reduce pollution and improve fuel consumption. Vehicle engines must meet increasingly higher Euro standards of exhaust emissions. 48% are Euro 4 and above, with a third of the fleet at Euro 5 EEV.

We recycle most of our waste, such as paper, cardboard, plastics, used oils, filters, batteries, parts, etc.

  • Contact Stagecoach in

    South Wales change area
    Close

    Set your location to:

    Set your location for services and tickets only in your area

    Clear
    GO

    We will not share your location information with any third parties.

    Show contact information
    • Head office and ticket enquiries

      Timetable Information:

      Telephone: 0800 4640000

      Email: southwales.enquiries@stagecoachbus.com

      Opening hours:

      Our switchboard is open from 09:00 to 17:00, Monday to Friday (excluding bank holidays)

      Telephone: 01633 485118

      Disability Helpdesk

      Telephone: 01633 485118

      Email: southwales.disabilityhelpdesk@stagecoachbus.com

       

      Postal Address

      Stagecoach in South Wales

      1 St. David’s Road

      Cwmbran, Torfaen NP44 1PD

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

      Follow us

      Follow us on Twitter @stagecoachwales to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Lost property and Feedback 

      For lost property, please contact the relevant depot during normal working hours:


      • Aberdare 01685 883990
      • Blackwood 01495 233800
      • Brynmawr 01495 310250
      • Caerphilly  02920 867054
      • Cwmbran 01633 838856
      • Merthyr Tydfil 01685 388777
      • Porth 01443 687682


      If you have any feedback or suggestions please fill in the feedback form or call or email us

       

      Tickets

      Find out about the types of travel options we offer in our guide to Stagecoach South Wales tickets. To buy tickets please click here. If you still have a question, please call or email us.

       

      Legal identity

      Red & White Services Limited, a company registered in England and Wales (Registered No. 2555509), whose registered office is Daw Bank, Stockport, Cheshire, SK3 0DU.

    • Online sales help

      Smartcard help

      For smartcard enquiries e.g help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: customer.support@stagecoachsmart.com
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries, please contact us:

      Telephone: 0141 352 4462* or

      Email: online.sales@stagecoachbus.com 

       
      Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

    • Timetable help

      What to do if things go wrong 

      We do our best to meet your expectations but occasionally things do go wrong. If you feel we have failed you in some way whilst operating these services, please write to the appropriate manager below.

      • For routes operating from Aberdare depot please write to Assistant Operations Manager, Stagecoach in South Wales, Cwmbach New Road, Cwmbach, Aberdare, CF44 0PN.
      • For routes operating from Blackwood and Caerphilly depots, please write to Operations Manager, Stagecoach in South Wales, Unit 4, Block A, Penmaen Industrial Estate, Pontllanfraith, Blackwood, NP12 2DY.
      • For routes operating from Brecon and Merthyr Tydfil depots, please write to Operations Manager, Stagecoach in South Wales, Unit 21, Pant Industrial Estate, Dowlais, Merthyr Tydfil, Mid Glamorgan, CF47 2SR.
      • For routes operating from Cwmbran and Brynmawr depots, please write to Operations Manager, Stagecoach in South Wales, 1 St. David’s Road, Cwmbran, NP44 1PD.
      • For routes operating from Porth depot, please write to Operations Manager, Stagecoach in South Wales, Aberrhondda Road, Porth, CF39 0LN.

      Traveline Cymru

      If you would like to find out about a specific bus time or journey, then please use the timetable search box on the left or call  Traveline Cymru  on 0800 4640000. 

      They're open 07:00 to 20:00 weekdays and 08:00 to 20:00 at weekends.

      Freephone Telephone:  0800 4640000

         

      Stagecoach head office

      If you still haven't found what you're looking for, please  call, tweet or email our Stagecoach South Wales head office from 09:00 to 17:00, Monday to Friday (excluding bank holidays)

      Telephone: 01633 485118

      Twitter: @stagecoachwales

      Email: enquiries@stagecoachbus.com


      Bus Appeals Body

      Bus Appeals Body c/o Bus Users UK exists to help you get the best from your bus service. 

      If you need advice or if you have complained about a bus service and have not had a satisfactory response, they can be contacted on 029 20 221370 or wales@bususers.org


Close

Set your location to:

Clear

We will not share your location information with any third parties.

You might also be interested in:

Help and contact

Get all the help and info you need on our website and services.

Guide to tickets

Get info on all the tickets we offer in your area.

StagecoachSmart card
Register your Stagecoach Smartcard

Please keep and register your smart card