Key facts May 2020 – April 2021
- 6.6 million passenger journeys
- 9.8 million miles operated
- 795 employees
- 340 buses
- 99.8% reliability
- 93% punctuality
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It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales. We do encourage you to wear a face covering in crowded spaces, if you can. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page.
Find services and tickets in your area faster. Set your location and you're good to go.
We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.
Find services and tickets in your area faster. Set your location and you're good to go.
We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.
We’re Stagecoach in South Wales
You probably know us as the local bus company in South Wales but, fun fact, we’re one of the largest bus operators in the UK. Since 1980, we’ve run express and local bus services across the country and we continue to play an important role in helping people access work, education, health, shopping and leisure.Find out about Stagecoach South Wales' operations, including information on our passengers, staff, services, fares, fleet and environmental commitments.
We run safe, reliable, clean, punctual and comfortable local bus services all over South East Wales.
Our services run throughout South East Wales in the unitary Authorities of Blaenau Gwent, Bridgend, Caerphilly, Cardiff, Merthyr Tydfil, Neath, Newport, Monmouthshire, Powys, Rhondda Cynon Taf, Swansea and Torfaen as well as services into Herefordshire
Our parent company, Stagecoach Group, also looks after megabus.com, our intercity coach company that connects communities across longer distances
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We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.
Telephone: 0345 241 8000*
Email: [email protected]
You can reach us between 8:00 and 18:00 from Monday to Friday and between 09:00 and 17:00 Saturday and Sunday.
Telephone: 0345 241 8000*
Telephone: 0345 241 8000*
Email: [email protected]
Stagecoach in South Wales
1 St. David’s Road
Cwmbran, Torfaen NP44 1PD
We really value your opinion on how we are doing - please feel free to drop us an email or write to us.
* Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.
Follow us on Twitter @stagecoachwales to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good). We are here to answer your queries 9am to 5pm Monday to Fridays. Service updates are available Mon-Fri 7am-7pm and 9am-5pm at weekends.
Please remember to include details of the route, date and time of the bus journey you were on.
If you have any feedback or suggestions please fill in the feedback form or call or email us
Find out about the types of travel options we offer in our guide to Stagecoach South Wales tickets. To buy tickets please click here. If you still have a question, please call or email us.
Red & White Services Limited, a company registered in England and Wales (Registered No. 2555509), whose registered office is Stagecoach Services Ltd; One Stockport Exchange, 20 Railway Road, Stockport, Cheshire, SK1 3SW
For smartcard enquiries e.g help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:
Telephone: 0345 810 1000* or
Email: [email protected]
Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.
*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.
We do our best to meet your expectations but occasionally things do go wrong. If you feel we have failed you in some way whilst operating these services, please write to the appropriate manager below.
If you would like to find out about a specific bus time or journey, then please use the timetable search box on the left or call Traveline Cymru on 0800 464 0000.
They're open 07:00 to 20:00 weekdays and 08:00 to 20:00 at weekends.
Freephone Telephone: 0800 464 0000
Bus Appeals Body c/o Bus Users UK exists to help you get the best from your bus service.
If you need advice or if you have complained about a bus service and have not had a satisfactory response, they can be contacted on 02920 221 370 or [email protected]