About Stagecoach South Wales

Key facts May 2021 – April 2022

• 11.3 million passenger journeys
• 13.9 million miles operated 
• 788 employees 
• 340 buses 
• 97.9% reliability 
• 90% punctuality 

Follow us and tweet your questions and comments to @StagecoachWales 

Our customers

Our customers are at the heart of what we do. Each year around 25 million passengers trust us to get them where they need to be. Whether it's Steve on his way to a job interview, using the bus for the first time in ages or Moira who's making her twice-weekly trip to see her grandkids, Finn taking the school bus or Jasmine heading back to university, our services are an important part of the community.

Our people

It’s our people who make our service special. They do more than make the wheels go round; they are the very spirit of Stagecoach. From bus drivers, to engineers, cleaners and customer service staff. We’re a major employer in our area and have a highly skilled and diverse team, which includes: 

• 621 drivers 
• 103 maintenance staff
• 17 administrators, supervisors and managers 

​But it doesn't stop there. There are over 24,000 of us working together nationally to help us reach our goal of becoming the UK's favourite and most successful public transport company. That's a lot of people and creating an inclusive workforce is a responsibility that we take seriously. For instance, we're proud to say that the number of female bus drivers continues to grow each year and we celebrate diversity across the whole business.

The future of Stagecoach relies on supporting our country's young people. We've been at the forefront of championing apprentices in our workforce for years. Right now, there are over 1000 apprentices across our business in England, Scotland and Wales. Our apprenticeship scheme is award-winning and can help deliver the skills needed to support the new technologies and fleets of the future.

Our services

Our mission for every journey is simple: get everyone safely where they need to be, every day.

If you’ve got a journey to take, we’ve got a service to help you make it. Our local buses are ideal for daily travel either for leisure or work. Even if you work a little further from home, our interurban services will help you get there.

When it comes to Education, we’ve got that covered, too, with dedicated school services, and great value travel to colleges and universities. Plus, our Stagecoach Solutions team can arrange travel for events, businesses and rail replacement.

We regularly review our safety procedures and place an emphasis on cleaning the areas of the bus in which you’re most likely to come into contact, to ensure you can travel safely with confidence.

We’re constantly working hard to increase the quality, reliability and frequency of our bus services to offer car users a realistic transport alternative. Not only will this help with the usual congestion and car parking hassles, but it’ll also help the environment by taking more cars off the road.

Our tickets and tech 

Our fares have not changed since 2018/19, other than the temporary exact fare system for the COVID period, to reduce the risk of virus spreading through contact with bank notes and coins.

• We introduced Flexi5; 5 day tickets for the price of 4 which may be used over a 12 month period. Responding to the increase in hybrid working and
providing affordable bus travel.

• You can now gift mobile tickets to another customer or transfer mobile tickets between devices. This is really useful when buying a ticket
for someone else, such as someone of school age without access to credit card. 

• We participated in the Swansea, Cardiff, Newport and Hereford reduced bus fare schemes that were designed to help promote bus travel.

• We participate in the Welsh Government free bus travel for refugee scheme.

With TfW Rail we offer Bus & Rail ticketing with the Rail Road ticket, buy your day or week ticket for Cardiff on the bus changing onto rail at your nearest station at Aberdare, Porth and Caerphilly. Plus Explore Cardiff & Valleys and Night Rider, in the Aberdare, Caerphilly, Cwmbran and Merthyr Tydfil areas: train tickets are available for purchase on your local bus for connecting travel by rail to Cardiff.

With Bus and Rail ticketing being available across the Stagecoach South Wales network through PLUSBUS:
http://www.plusbus.info/

We work with other Bus operators in South East Wales to offer multi-operator bus ticketing with NetworkRider:

https://goo.gl/fPtPmE

Our fleet 

We operate a fleet of 340 buses and coaches, all of which are fully compliant with PSVAR regulations, which means all our vehicles are easily accessible, All our vehicles are inspected, brake tested and emissions tested by our maintenance teams at 28 day intervals, using DVSA approved test equipment, and maintained to higher standards than the legal minimum to ensure safety and comfort is delivered consistently. 

During the pandemic, cleaning processes were enhanced, vehicle ventilation improved, all paper including newspaper withdrawn, hand sanitiser provided on buses, social distancing on buses and exact fare system introduced to reduce the risk of spreading the virus on buses. Prior to the pandemic, we have already achieved DVSA Earned Recognition accreditation. 

Our environment 

We used just over 6.3 million litres of ultra-low sulphur diesel last year, an average of 10 miles per gallon. We are working to reduce fuel consumption through driver telematics technology, engine management and all our drivers have completed a safe and fuel-efficient driving course which we refresh at regular intervals. Stagecoach has achieved the Carbon Trust Standard for reducing energy consumption, and has announced a challenging CO2 reduction programme for the years ahead.

We have increased the number of Euro 6 vehicles in the fleet by 29 through the upgrading of Euro 5 exhaust systems to Euro 6 and by improving MPG efficiency by 1%, we’ve reduced the amount of nitrous oxide as an emission. All our fleet runs on ultra-low sulphur diesel, with a high-tech additive Envirox™ to reduce pollution and improve fuel consumption. Vehicle engines must meet increasingly higher Euro standards of exhaust emissions. 75% of the fleet are fitted with Euro 5 or Euro 6 engines. We recycle most of our waste, such as paper, cardboard, plastics, used oils, filters, batteries, parts, etc. We recycle bus washing water on most of our sites, and this will increase as bus washing machines are upgraded.

The new bus depot in Cwmbran will include a transformer ready for electric vehicle operation, solar panels to generate electricity and a grass roof to harvest rainwater.

Read more about our sustainability strategy and our drive to net zero

Our communities

Our mission has always been the same: connecting people and communities.

All of our depots are proud to be a part of day-to-day life in their community, whether it's getting to know the names and faces of regular customers or supporting local causes, we care about our communities.

We're proud to support a different local charity each year, helping to fund important projects in our communities.